The EliteMotion fleet looks as pristine on a Monday morning as it does on a Saturday evening. It's not a coincidence and it's not a matter of luck. This is the result of the schedule, procedures and decisions we made long before the customer first contacted us.
Service according to the manufacturer's schedule — no exceptions
Mercedes S-Class requires inspection every 15,000 km or every 12 months. Mercedes V-Class — similar. BMW iX — every 30,000 km or a year, but with monthly battery software check.
We service at authorized stations — not at a "cheap dealership that a friend knows". We keep the service history of each vehicle in the system — it can be shown on request.
Detailing — not a car wash, but a procedure
For us, a standard automatic car wash is the minimum before a longer downtime, not before an order. Before each important order (serving foreign guests, wedding, corporate visit), the vehicle undergoes manual detailing:
- External hand washing with sandless shampoo
- Cleaning rims and wheel arches (hand brush)
- Smear-free glass polishing
- Vacuuming and steam cleaning of the interior
- Upholstery leather conditioning
- Polishing the dashboard and plastic elements
Time: approximately 90 minutes per vehicle. We do this after every order, not once a week.
Technical inspections between services
Every week, drivers report on visual and functional checks: lights, tires, fluids, air conditioning and electrics. Every month, one vehicle comes into the shop for computer diagnostics — even if nothing indicates a problem.
In the transport industry, a fault that becomes apparent on the way to the customer at the airport is unattainably more expensive than preventive service.
What do we do if the vehicle falls off
We experienced a breakdown with a fleet of 5 vehicles and an intense calendar of orders — and we have a procedure:
- Immediate customer notification
- Suggesting an alternative vehicle from the fleet (if available)
- If you do not have your own vehicle, contact a trusted industry partner of a comparable standard
- In the worst-case scenario — full notification of the client, offer to refund the advance payment
We never send a "lower class" vehicle without first informing the customer and obtaining consent.
Winter — separate chapter
Changing to winter tires — a week before the first frost, not after the first snow. Winter windshield washer fluid from October. Heating mat in the BMW iX battery at temperatures below -10°C. Checking the parking heater in Mercedes cars.
A customer getting into a warm car on a December morning does not wonder how this is possible. We're glad he doesn't have to.
Premium fleet readiness is not the result of a good day — it is the result of 52 weeks of work throughout the year.
